Position Vacant - Program Manager

October 2, 2022
Career news

The Gap Youth and Community Centre Aboriginal Corporation

Position:  Program Manager          

Level: SCHADS Level 6 (Pay point to be determined based on qualifications and experience), plus leave loading, superannuation, and salary sacrifice

Position Reports to: Chief Executive Officer

Location:  The Gap Youth and Community Centre, 91 – 93 Gap Road, The Gap, Alice Springs NT 0870

Hours: Full time, fixed term to 30 June 2023

Probation: A six-month probationary period applies

Last Review: 30 September 2022

Eligibility:  Indigenous applicants strongly encouraged to apply

About the Gap Youth and Community Centre

The Gap Youth and Community Centre Aboriginal Corporation (GYCC), a not-for-profit community-based organisation, has been providing assistance and support to at-risk children, young people, their families, and their communities in Alice Springs since 1977. As a multi-service organisation funded by Territory and Federal government, the GYCC provides a range of support programs and activities to assist and empower young people to make positive choices and decisions for their future.

For over 45 years, the GYCC has been providing support and assistance to children and young people based on individual need including assistance with educational engagement, housing and homelessness, vocational training, employment assistance, crime prevention & intervention, information, referral, advocacy, practical assistance, drop-in, and recreational activities.

Role Description

The Programs Manager provides direct support and supervision to the staff delivering GYCC’s funded programs to at risk young people, many with high needs and often in crisis, and their families. The position encompasses a variety of funded programs of varying size and output requirements, and all programs operate out of the GYCC in Alice Springs.

This position sits within the Management strata and is the direct link between the staff delivering the organisations’ youth-focused programs and the Chief Executive Officer. The ability to multitask, work to competing deadlines, manage a variety of personalities and work within an organisation that supports the empowerment of young people is essential.

The successful applicant will have well-developed organisational, financial, human resources and administrative support skills, including a high level of attention to detail, be highly organised and self-motivated and the ability to successfully liaise with staff of all levels and deal sensitively with clients and stakeholders.


The Program Manager:

  • Provides management support to program coordinators and team leaders across all program areas and ensures that program managers and team leaders have the resources required to deliver programs.
  • Provides supervision to program staff, monitors workplans and ensures reporting requirements are met.
  • Analyses and interprets complex information, including research, data, costings, regulations, legislation and best practice, to inform service delivery, organisational growth and policy settings.
  • Monitors the workplans, performance and delivery of all programs delivered by the organisation and works within a continuous improvement framework.
  • Monitors program expenditure in consultation with the CEO and ensures it is within budget allocations.
  • Appropriate recording and documentation of necessary data/reports to ensure programs are delivered consistent with their funding agreements under which the organisation is funded.
  • Networks and builds effective working relationships with key stakeholders and service providers in the community to enhance program delivery within the organisation and achieve outcomes for young people.

Key Relationships:


The Program Manager will need to utilise and maintain working relationships with existing programs/activities at the GYCC such as:

  • GYCC After Hours Youth Program Team leaders’
  • GYCC Out of Hours School Care Coordinator
  • GYCC Reconnect Case Managers
  • GYCC Youth Diversion Coordinator


The Program Manager will also need to develop and maintain working relationships with key stakeholders in the community such as:

  • NT Department of Territory Families, Housing and Communities
  • NT Department of the Chief Minister
  • NT Department of Education
  • Australian Government Department of Social Services (DSS)
  • Australian Government Department of Education, Skills and Employment (DESE)
  • Central Australian Aboriginal Congress (CAAC)
  • Central Australian Aboriginal Media Association (CAAMA)
  • Tangentyere Aboriginal Council
  • NT Council of Social Services (NTCOSS)
  • Central Australian Youth Justice (CAYG)
  • Other relevant service providers

Work Health and Safety:

  • Take reasonable care for your own health and safety and for the health and safety of others in the workplace.
  • Work in accordance with the Gap’s WHS policy, the WHS Act, Regulations and Code of Practices.
  • Ensure reporting of WHS non-conformances or incidents/injuries

Values and Behaviours:

  • Conduct all work in line with Gap values of Social Justice.
  • Apply strict confidentiality practices and guidelines to all client information.

Selection Criteria


  1. Tertiary qualifications or able to demonstrate significant prior experience in program management, including service delivery, performance and data reporting, financial reporting, monitoring and evaluation.
  2. Ability to relate sensitively and effectively with Indigenous people and an extensive working knowledge and understanding of the issues affecting indigenous communities in Alice Springs and the Central Desert region.
  3. Proven ability to lead teams, mentor and support staff and deal effectively with conflict resolution.
  4. Knowledge of existing service providers within the community relevant to the young people we serve.
  5. Demonstrated ability to build and maintain effective relationships with key stakeholders within the community which lead to greater service provision and achievement of organisational goals.
  6. Demonstrated experience in community development, project and program management
  7. Demonstrated ability to work both in a team and independently; to prioritise workloads and to manage time and staff effectively.
  8. Demonstrated experience in managing a diverse workload and proven experience of successful time management in a complex work environment
  9. A sound understanding of government, non-government and philanthropic sectors and proven experience in program funding submissions and acquittals.
  10. Highly developed competency in written and verbal communication.
  11. Demonstrated management experience.
  12. NT Driver’s Licence or the ability to obtain one.

Employment with Gap is conditional on the employee providing:

  1. NT Working with Children Check (Ochre Card).
  2. Satisfactory Criminal History Check.
  3. Persons considered for a position with Gap may be required to undergo a pre-employment medical examination and drug screen to determine fitness to perform nominated duties.
  4. Proof of full COVID-19 vaccination.


Please include a one-page cover letter, response to the selection criteria, your current CV and 3 contactable referees to Jen Standish-White, CEO E: ceo@gyc.org.au

Applications will remain open until a suitable applicant is appointed.